Prompt Support

Working With In-Drafting Styles

Basics Of The Prompt Home Page

How To Search For Documents In Prompt

How to turn on previous searches in Google Chrome (Autofill)

How to access the Support Portal

How to Export Search Results

Smart Art text not formatting correctly after Prompt converts it to PDF

How to configure a Submission Process

How to configure a Requisition Process

How To Configure Your Organisation

The Details Tab

The Submission Process Tab

The Requisition Process Tab

How to add/edit a Department

How To Edit Your Organisation

How to configure Document Author Submissions

How to set up an Organisation Message

The Drafting Process Tab

Configurating Documents Tags

Offline Access Application

Email Domains Tab

Configuring Standards

How to add/edit a Section

How to configure an Approval Process

How to update your Organisation logo

How to rename a department or section in Prompt

Configuring Documents Reviews

How to assign Standards, Legislation, Executive Sponsors and Risk Rating

How to Configure Azure AD SSO

Email Autocomplete

How to set up Risk Rating

How to configure the Drafting and Reviews Process

In-Drafting Guide

What is In-Drafting?

In-Drafting Overview

Requisition Stage

Drafting Stage

Review Stage

Submission Stage

Approval Process

Document Author Forms

Receiving The Requisition Form

How to enable Prompt Drafting Plugins

Managing Co-Authors

"Download Failed" error in the drafting tool

Where to access Prompt Drafting Plugins

How to set up user permissions

Prompt Roles and Permissions

How to set up Executive Sponsors

How to change my profile picture

How to Setup Automatic User Provisioning in AzureAD

How to set up an anonymous user

How to assign cross organisational search access to a General User

How to Generate a Mobile Token

How to invite reviewers

How to disable a user

How to promote a user to an Admin

Add New User: Email address is already in use

How to reset a user's MFA setup

How to set up a new general user

How to log in with Email Token MFA option

How to remove user permissions

How to set an expiry date for staff user logins

How users access Prompt offsite by generating their own mobile token

How to set up Multi-Factor Authentication (MFA) as Email Token

How to suspend a user

How to unlock a user

How to set up a user as an approver

How to View User History

How to set User Access Rights

How to change my password

How to set up Multi-Factor Authentication (MFA) on Authenticator Application

Migration Target Schema

Migration Data Transformation Example

How to upload data and documents to staging location

Troubleshooting data validation issues

Why is MFA not working on my phone app?

Why is the PDF Document Title Displayed Incorrectly and How Can I Change It?

Business Continuity Plan/DR - Prompt suggestion

What Footer Tags are available in Prompt?

What happens to documents when In-Drafting is turned off?

How do I search for other organisations documents?

Prompt Terms and Definitions

How to make documents go to the Submissions tab instead of the Approvals Tab

Password Reset / Expiry

Why can't I see the Next Review Date from the exported result in Search?

Incorrect / Missing Font in converted PDF file

Who is Lucas Victoria?

How to change a document title?

Checking-in a Document - Where does my document go when I check it in?

How to assign my Prompt Admin role to another user?

Username - Why doesn't my old Prompt user name work?

Email - Auto-generated email notification signature - I don't want my name on them

Notifications

How many administrators can be added to an account?

Which document types are supported in PROMPT?

The Recommended Browser

Do users need to log into PROMPT with a username and password?

Single Sign On Frequently Asked Questions

How to change a document Review Date?

How to enable Track Changes in the drafting tool

What's the difference between inviting co-authors with Prompt credentials and those without? How do they log in?

Chrome settings - How to change to enhance Prompt usability?

Is there a cost for PROMPT?

Request a document version

Approving a Document - Why can't I see the document I need to approve in the Home Tab?

What is Multi-Factor Authentication (MFA)?

Why do disabled documents appear in the Document Register report even when Deleted filter is not chosen?

Why do I get a Change Your Password page when I sign in?

User Permissions - How do I add or change user permissions?

How is Prompt's development work handled?

Prompt Documents Support Hours

Why can't I edit the Agency Admin account?

Notification that you will be logged out

Document Review Date - Why can't I change the Review Date when checking in a document?

Bulk Move Documents - How do I bulk move documents?

Why am I getting an expired error when I link a Prompt document?

Audit - Full audit does not show full history of document

Why did I not receive my password reset token?

Working Offsite - Why does anonymous user link go to log-in page

Document ID - Why have my document IDs changed in the new Prompt?

Is PROMPT endorsed by the Department of Health?

Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?

How to create fillable PDF forms

How to Reactivate a Disabled/Deleted Document

How to Keep a Document Private

How to Copy a Document Link

Assigning Standards or Legislations

How to change a Document's Location, Document Type or Sponsor

How to Copy a Document

Document Priority Notifications

How to search for a document

How to set an Implementation Date

How document versions work

How to Check-In a document

How to Approve or Reject a Document

How to Check-Out a document

Document Search Settings for Anonymous Users

How to add/edit Document Types

How to access the Document History

How to access the Document Information

How to submit my draft document

Document Processing Failures

How to embed Footer Tags into a document

How to invite Document Co-Authors

How to Request a Document

How to customise my forms

How to insert Hyperlinks into Prompt documents

How to download All Documents

Remove and Reinstate Document Review Requirement

How to set a Document Review window for responses

How to Disable/Archive a Document

How to Link Documents and Create Alerts

How to Create a New Document

How to re-upload a Failed Document

Roles and Permissions

Departments Sections and Document Types

Prompt Implementation Guide

How to run reports

How to send report results to my email

Scheduled Reports

What if I am receiving an error while trying to run a report?

All Categories

Tips and Tricks

General articles on how to get the most out of Prompt

7 articles by 1 author

Organisation Setup

Articles and videos about setting up your organisation and structures in Prompt

25 articles by 3 authors

In-Drafting

In Drafting Resources

14 articles by 3 authors

User Management

Articles and videos related to setting up and maintaining users in Prompt

27 articles by 3 authors

New Client Migration

Guidance for migration of data and documents into Prompt for a new client

4 articles by 1 author

Frequently Asked Questions

List of frequently asked questions we get from all users

47 articles by 3 authors

Document Management

Articles and videos about creating, uploading and managing documents in Prompt

32 articles by 2 authors

Prompt Implementation

How to implement Prompt into your organisation

3 articles by 1 author

Reports

Articles on using and creating reports

4 articles by 1 author

How can we help?

Top Articles

How To Search For Documents In Prompt

How to set up Multi-Factor Authentication (MFA) on Authenticator Application

In-Drafting Overview