How to change my password

Prompt Support Updated by Prompt Support

Permissions Required: General User

If you know your current password

Log into Prompt, click the arrow top right of the screen to open the drop-down menu. Select My Profile

My Profile

In 'My Profile' page, you can reset your password by confirming your current password and entering a new one.

Your password must contain at least: eight characters, one uppercase, one lowercase, one number and one symbol (eg. !, @, #, $, %, &, * )

Select Submit to confirm and leave the page.

If you forget your password

Go to the Prompt log-in page, enter your email address and select the Reset Password button.

The following confirmation message will appear on screen and an email with instructions to reset your password, will be sent.

Click on the link to generate a new access token to reset your password.

You will be directed back to Prompt to create a new password.

Your password must contain at least - eight characters, one Uppercase, one lowercase, one number and one symbol (eg. !, @, #, $, %, &, * )

How did we do?

Configuring Prompt MFA using Authy Desktop

How to set up Multi-Factor Authentication (MFA)