How to unlock a user

Prompt Support Updated by Prompt Support

Permissions Required: Prompt Admin, Admin, or User Admin

A user will be temporarily locked from their account after five (5) unsuccessful login attempts.

They will receive an alert to contact to try again later or contact the Prompt Admin.

To unlock a user, a Prompt Admin, Admin or User Admin can

Go to Admin > Manage Users > Edit User > Unlock User

The user will be unlocked and they can log in again.

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