How to unlock a user

Prompt Support Updated by Prompt Support

Permissions Required: Prompt Admin, Admin, or User Admin

A user will be temporarily locked from their account after five (5) unsuccessful login attempts.

They will receive an alert to try again later or contact the Prompt Admin.

To unlock a user, a Prompt Admin, Admin or User Admin can

Go to Admin > Manage Users > Edit User > Unlock User

The user will be unlocked and they can log in again.

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