Why can't I edit the Agency Admin account?

Prompt Support Updated by Prompt Support

What is an agency admin?

Agencies exist to allow large health care entities consisting of more than one (1) separate organisation or major campus where they wish them to be seen as separate organisations within Prompt. An agency admin is a user with the same rights as an admin user account however, the agency admin holds administrator rights for each of the organisation comprising the agency.

Why can't the Prompt Admin edit the Agency Admin?

Agency Admin is a workaround we are using to give more than one user full administration rights in Prompt.  Agency Admin is a level higher than Prompt Admin, although they have the same access.

What if I need to make changes to the Agency Admin permissions?

If Prompt Admin or Agency Admin need any adjustments made to their access, log a ticket with Prompt Support.

NOTE: The Agency Admin account will not appear in the user permissions tab

How did we do?

What training and support is available for the implementation of PROMPT?

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