Tips and Tricks
How to create, update, use and remove Styles within drafting
How to use the Home Page
Search Tips and Tricks
How to turn on previous searches in Chrome(Autofill)
How to access the Support Portal
How to Export Search Results
How to configure a Submission Process
How to configure a Requisition Process
How to add/edit a Department
How to configure Document Author Submissions
How to set up an Organisation Message
Offline Access Application
How to add/edit a Section
How to configure an Approval Process
How to update your Organisation logo
How to rename a department or section in Prompt
How to assign Standards, Legislation, Executive Sponsors and Risk Rating
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What is In-Drafting?
Document Author Forms
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Add New User: Email address is already in use
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How to set an expiry date for staff user logins
How users access Prompt offsite by generating their own mobile token
How to suspend a user
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How to View User History
How to set User Access Rights
Configuring Prompt MFA using Authy Desktop
How to change my password
How to set up Multi-Factor Authentication (MFA)
Frequently Asked Questions
Cross Organisation Search Generic Email
Business Continuity Plan/DR - Prompt suggestion
What footer tags are available in Prompt?
Prompt Terms and Definitions
Password Reset / Expiry
Incorrect / Missing Font in converted PDF file
Who is Lucas Victoria?
Checking-in a Document - Where does my document go when I check it in?
Username - Why doesn't my old Prompt user name work?
Email - Auto-generated email notification signature - I don't want my name on them
Which document types are supported in PROMPT?
Which browser is best to use?
Do users need to log into PROMPT with a username and password?
MFA – What happens if I have lost my smartphone or left it at home?
Chrome settings - How to change to enhance Prompt usability?
Is there a cost for PROMPT?
Approving a Document - Why can't I see the document I need to approve in the Home Tab?
What is Multi-Factor Authentication (MFA)?
User Permissions - How do I add or change user permissions?
How Feature Requests are handled
Hours of support centre
What training and support is available for the implementation of PROMPT?
Agency Admin - Why can't Prompt Admin edit Agency Admin?
Notification that you will be logged out
Document Review Date - Why can't I change the Review Date when checking in a document?
Bulk Move Documents - How do I bulk move documents?
Audit - Full audit does not show full history of document
Working Offsite - Why does anonymous user link go to log-in page
Document ID - Why have my document IDs changed in the new Prompt?
Is PROMPT endorsed by the Department of Health?
Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?
How to create editable PDF forms
How to Reactivate a Disabled/Deleted Document
How to Keep a Document Private
How to Copy a Link
Assigning Standards or Legislations
How to change a Document's Location, Document Type or Sponsor
How to Copy a Document
How to search for a document
How document versions work
How to Check-In a document
How to Approve or Reject a Document
How to Check-Out a document
How to add/edit Document Types
How to access the Document History
How to access the Document Information
How to submit my draft document
Document Processing Failures
How to embed Footer Tags into a document
How to invite Document Co-Authors
How to Request a Document
How to customise my forms
How to insert Hyperlinks into Prompt documents
How to download All Documents
How to set a Document Review window for responses
How to Disable/Archive a Document
How to Link Documents and Create Alerts
How to Create a New Document
How to re-upload a Failed Document
Updated by Prompt Support
Login failures come in different types and for different reasons. This article explains the login failures most commonly seen, and what Prompt Admin's can do to resolve.
Login Issues with Anonymous Users or links
Problem: User reports that the anonymous link they have been provided doesn't work / shows the normal login page.
Solution: The anonymous user link depends on some very specific settings to work, and often it is an issue with one of these.
- Confirm the user is accessing the link within an approved IP range. Ask them to search for "What is my ip" in either Google or Bing, and it will display their IP address. If you are the Prompt admin, and need to know the IP ranges, then please contact the "Prompt support team".
- Confirm the anonymous user in your Organisation is Active. Browse your user list and ensure the user with Anonymous User role is Active.
- Confirm the link hasn't been modified. Under the Anonymous User, you can copy and resend the link to the user to ensure there are no issues with it.
Login Issues with Mobile Tokens
Mobile tokens allow remote users to get access to your organisation with Anonymous Access, outside your IP ranges.
Problem: User reports that the mobile link they have been provided no longer works.
Solution: Mobile tokens are a time limited option, therefore must be renewed on a regular basis.
- Confirm the link hasn't been modified.
- Regenerate the mobile token if it has expired. Be warned, regenerating token will reset the token for all users that have this token.