How to Generate a Mobile Token

Prompt Support Updated by Prompt Support

Permissions Required: Prompt Administrator, Administrator

A mobile token is particularly useful for general staff without log-in access who are working offsite.  It will allow access to your organisation’s search page (anonymous user access)

  1. Go to Admin > Manage Organisation > Edit Organisation > Email Domains 
  2. Click Generate Mobile Token

  1. A ‘one time access token’ will be sent to you via email.
The token will be sent to the email address of the user that is currently logged in and may be used by multiple users

Important: Generating a second mobile token will rescind the first token rendering it unusable.  If users require a different mobile token, they can obtain one using their mobile device - see How users access Prompt offsite by generating their own mobile token  

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How to set up an anonymous user

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