How to reset a users MFA setup

Updated 6 months ago by Prompt Support

Permissions Required: Prompt Admin or User Admin

To reset a user’s Multi-Factor Authentication (MFA), go to the User Edit page and click on the button “Reset MFA Code” found in the “Security Information” section

This action will logout the user and require them to re-setup their MFA.

Upon saving the user will follow the general workflow for setting up their MFA found in the above sections. If the user still has a code saved in their MFA Application, please advise they remove the account/code for PROMPT before trying to add a new one.


Resetting MFA for Prompt Admin or Agency Admin may require contacting Prompt Support on 1300 123 630


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