Tips and Tricks
How to create, update, use and remove Styles within drafting
How to use the Home Page
Search Tips and Tricks
How to turn on previous searches in Chrome(Autofill)
How to access the Support Portal
How to Export Search Results
How to configure a Submission Process
How to configure a Requisition Process
How to add/edit a Department
How to set up an Organisation Message
Offline Access Application
How to add/edit a Section
How to configure an Approval Process
How to update your Organisation logo
How to rename a department or section in Prompt
How to assign Standards, Legislation, Executive Sponsors and Risk Rating
How to configure an Organisation
How to set up Risk Rating
How to configure the Drafting and Reviews Process
What is In-Drafting?
Document Author Forms
How to set up user permissions
How to set up Executive Sponsors
How to change my profile picture
How to set up an anonymous user
How to Generate a Mobile Token
How to invite reviewers
How to disable a user
Add New User: Email address is already in use
How to reset a users MFA setup
How to set up a new general user
How to remove user permissions
How users access Prompt offsite by generating their own mobile token
How to suspend a user
How to set up a user as an approver
How to View User History
How to set User Access Rights
Configuring Prompt MFA using Authy Desktop
How to change my password
How to set up Multi-Factor Authentication (MFA)
Frequently Asked Questions
Cross Organisation Search Generic Email
Business Continuity Plan/DR - Prompt suggestion
What footer tags are available in PROMPT?
Password Reset / Expiry
Incorrect / Missing Font in converted PDF file
Who is Lucas Victoria?
Checking-in a Document - Where does my document go when I check it in?
Username - Why doesn't my old Prompt user name work?
Email - Auto-generated email notification signature - I don't want my name on them
Which document types are supported in PROMPT?
Which browser is best to use?
Do users need to log into PROMPT with a username and password?
MFA – What happens if I have lost my smartphone or left it at home?
Chrome settings - How to change to enhance Prompt usability?
Is there a cost for PROMPT?
Approving a Document - Why can't I see the document I need to approve in the Home Tab?
What is Multi-Factor Authentication (MFA)?
User Permissions - How do I add or change user permissions?
How Feature Requests are handled
Hours of support centre
What training and support is available for the implementation of PROMPT?
Agency Admin - Why can't Prompt Admin edit Agency Admin?
Notification that you will be logged out
Document Review Date - Why can't I change the Review Date when checking in a document?
Bulk Move Documents - How do I bulk move documents?
Audit - Full audit does not show full history of document
Working Offsite - Why does anonymous user link go to log-in page
Document ID - Why have my document IDs changed in the new Prompt?
Is PROMPT endorsed by the Department of Health?
Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?
How to create editable PDF forms
How to Reactivate a Disabled/Deleted Document
How to Copy a Link
How to change a Document's Location or Document Type
How to Copy a Document
How to search for a document
How document versions work
How to Check-In a document
How to Approve or Reject a Document
How to Check-Out a document
How to add/edit Document Types
How to access the Document History
How to access the Document Information
How to submit my draft document
Document Processing Failures
How to invite Document Co-Authors
How to Request a Document
How to customise my forms
How to insert Hyperlinks into Prompt documents
How to download All Documents
How to set a Document Review window for responses
How to Disable/Archive a Document
How to Link Documents and Create Alerts
How to Create a New Document
How to re-upload a Failed Document
Updated by Prompt Support
Prompt Users with log-in credentials
- Using Google Chrome browser, on your computer or mobile device search https://app.prompt.org.au;
- In the log-in screen, simply enter your work email address and password.
Prompt General Users
Option 1 (Preferred) – Set up your General User with Prompt access temporarily
- Admin > Manage Users
- User Information > Input Display Name and Email Address > Next
- Set Organisation Access > Select Department and Section
- Set Department Access > Select All
- Ensure Cross Organisational Search, Reporting Access and View Restricted Departments are switched OFF
- Click Next > Click Submit
An access token will send automatically to the email address. The user has 24 hours in which to set up their account using this access token.
Option 2 – General Users without log-in credentials
- Using Google Chrome browser, on your smart phone or tablet (must use lower resolution devices such as IPAD, Samsung Galaxy) search https://app.prompt.org.au
- Enter your work email address, (requires access to work emails remotely)
- Click ‘Send Access Token’
- You will receive an email with a token, click the token URL to take you to your organisation’s search engine.