How users access Prompt offsite by generating their own mobile token

Updated 6 months ago by Prompt Support

Permissions Required: Prompt Admin or User Admin

Prompt Users with log-in credentials

  1. Using Google Chrome browser, on your computer or mobile device search https://app.prompt.org.au;
  2. In the log-in screen, simply enter your work email address and password.

Prompt General Users

Option 1 (Preferred) – Set up your General User with Prompt access temporarily

  1. Admin > Manage Users
  2. User Information > Input Display Name and Email Address > Next
  3. Set Organisation Access > Select Department and Section
  4. Set Department Access > Select All
  5. Ensure Cross Organisational Search, Reporting Access and View Restricted Departments are switched OFF
  6. Click Next > Click Submit

An access token will send automatically to the email address. The user has 24 hours in which to set up their account using this access token.

Expired Token? - Go to Admin > Manage Users > Edit User > Select Send Reset Token.

Option 2 – General Users without log-in credentials

  1. Using Google Chrome browser, on your smart phone or tablet (must use lower resolution devices such as IPAD, Samsung Galaxy) search https://app.prompt.org.au
  1. Enter your work email address, (requires access to work emails remotely)
  2. Click ‘Send Access Token’
  3. You will receive an email with a token, click the token URL to take you to your organisation’s search engine.


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