Business Continuity Plan/DR - Prompt suggestion

Prompt Support Updated by Prompt Support

Business Continuity Plan  - We suggest the organisation develops a business continuity plan (BCP) going forward in the event internet access is unavailable. This should be written, and tested, in conjunction with your IT Department.

As the Prompt application is developed & hosted natively upon Amazon Web Services, it is always available so long as the internet is accessible.  If needed, a Prompt Administrator is able to access Prompt outside of the organisation and download reports as required. 

Download all Documents Report (manually downloaded by Prompt Administrator) - The new Prompt has a feature to enable downloading of all documents into a zip file through the Reports tab.  This may be an option utilised by your organisation’s quality team as a back-up. The documents are organised into folders which are the same as your Prompt departments and sections.  The zip file may be saved to a USB stick or to a shared file to enable access by staff.  The frequency of running the report will depend on organisation requirement.

Laptops & Dongles - Disaster Recovery plan utilised by Barwon Health during the cyber attack  in 2019, Barwon Health internet was down for 2-3 months.  Laptops with a mobile internet dongle were distributed to wards and areas where it was essential to access Prompt at all times.   The action to provide essential areas with laptops and dongles worked extremely well.

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