How to log in with Email Token MFA option

Prompt Support Updated by Prompt Support

Logging into Prompt with Email Token Multi-Factor Authentication

Multi-Factor Authentication (MFA) options in Prompt:

As a Prompt user, MFA is enforced to protect your organisation's critical documentation and provide a secure login experience.

  1. MFA Authenticator Application, typically installed on your smartphone, refer to this guide
  2. Email Token

Logging in with Email Token:

  1. On the Prompt login page, enter your Username and Password and press Login
  2. A branded message with one-time 6-digit code will be sent to the email address provided in Prompt
  3. Enter the code from your email message into the code text box.
The MFA code delivered by Email will only be valid for 5 minutes.

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