The Recommended Browser

Prompt Support Updated by Prompt Support

Which web browser should I use?

While Prompt supports most modern browsers, Google Chrome is required for all tasks to ensure the best user experience. Chrome offers optimal performance for system configuration, document management, user management, and reporting. For a smoother experience, we recommend using Chrome for all Prompt users.

Is there anything else I should be aware of?

Microsoft Edge is gaining popularity and is often set as the default browser in managed IT environments. However, you may encounter functionality issues when using Edge, such as missing or unresponsive buttons. To avoid these problems, we recommend switching to Google Chrome, which provides a more reliable and consistent experience with our platform.

How do I access Prompt using Google Chrome?

Your health service may have 'pinned' the Prompt application to the default browser, which is often Microsoft Edge. If so, we recommend following these steps to access Prompt using Google Chrome:

  1. Go to your program list by selecting start and locating Google Chrome in your program list
  2. Copy and paste this URL into the browser: https://app.prompt.org.au/

I'm still having problems, what should I do now?

If the steps above did not resolve your issue, we recommend you contact our Technical Support team by raising a support request https://support.prompt.org.au or, telephoning 1300 123 630.

How did we do?

Which document types are supported in PROMPT?

Do users need to log into PROMPT with a username and password?

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