Working Offsite - Why does anonymous user link go to log-in page

Prompt Support Updated by Prompt Support

The Anonymous User URL is IP driven therefore if you are working offsite, the anonymous user will need to be logged in remotely to your organisation, OR another option is they can use a mobile device to access a one time access token.

Users with log-in credentials for Prompt will be able to easily access Prompt anywhere by searching and inputting their username and password in the log-in page.

If you would like to enable easier off-site access for your anon user, we could disable the IP and change the URL to an 'access token'. Some organisations have chosen this option.  The drawback is that anyone who has access to the token will be able to access your anon user search page.

How do I check my Public I.P. address?

The Prompt Support Team may request you to confirm your Public I.P. address to help troubleshoot unexpected behavior when logging in as an Anonymous User.

You can provide this information by following these steps:

  1. Browse to Google
  2. With Google open, type WHAT IS MY IP into the search bar
  3. Select Google Search
  4. The top result within Google should return a small window named What's my IP
  5. Copy the Public I.P. address and supply this to the Prompt Support team. This will be an assortment of numbers in the following format: 123.456.789.123

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