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Incorrect / Missing Font in converted PDF file
Who is Lucas Victoria?
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Agency Admin - Why can't Prompt Admin edit Agency Admin?
Notification that you will be logged out
Document Review Date - Why can't I change the Review Date when checking in a document?
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Audit - Full audit does not show full history of document
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Document ID - Why have my document IDs changed in the new Prompt?
Is PROMPT endorsed by the Department of Health?
Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?
How to create editable PDF forms
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Assigning Standards or Legislations
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Document Processing Failures
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How to Create a New Document
How to re-upload a Failed Document
Updated by Prompt Support
Sometimes the font of the converted PDF file is not the font in the related original Word file. This is most commonly due to the font being a custom font, and not being stored inside the original Word document.
How to Embed a font
To include the font in the word file so the Prompt PDF conversion system can use it, simply update the Word document options.
From within Word, click File, then Options at the bottom of the screen.
In the Word Options dialog, click the Save menu option on the left
In the Save Settings page, scroll down to Preserve fidelity when sharing this document section
Tick the Embed fonts in this file checkbox (also ensure the Do not embed common system fonts is checked to reduce the overall file size)
Click OK to close the options dialog
Save the file, and re-upload to Prompt.
The system will now be able to use the font within the PDF, and convert it correctly.
Like most commercially designed artworks, Fonts are subject to copyright and licensing. Just because you have and can see the font, does not mean you have the right to embed or distribute it. Office applications respect these licenses & copyrights, and will not embed fonts that are not licensed to do so.
To embed, and allow our system to access a licensed font, you must hold a commercial license for the font which allows for access which is not restricted and embeddable. Most font designers allow embedding when you purchase the license, but it is best to check with them.
To tell what level of font and access you have, you can check the license of the font in Windows. You may want to check with your IT and/or marketing teams for more information about the font you are attempting to use.
There are four permissions of font embeddability – installable, editable, print/preview and restricted.
- Installable - Allows fonts to be embedded in the document and installed permanently in the computer.
- Editable - Allows fonts to be embedded in the document but only installs fonts temporarily in the system.
- Print and Preview Only - Allows fonts to be embedded in the document but only installs fonts temporarily in the system for printing purposes.
- Restricted - Font cannot be embedded in a document.
Windows 7 - You can right-click on the font (usually in c:\windows\fonts) and select Properties. Under the details tab will show the permissions.
Windows 10 - Browse to the fonts folder (usually c:\windows\fonts) and change the view to details, and the Font embeddability will be shown