Tips and Tricks
Working With In-Drafting Styles
Basics Of The Prompt Home Page
How To Search For Documents In Prompt
How to turn on previous searches in Google Chrome (Autofill)
How to access the Support Portal
How to Export Search Results
Smart Art text not formatting correctly after Prompt converts it to PDF
Organisation Setup
How to configure a Submission Process
How to configure a Requisition Process
How to add/edit a Department
How to configure Document Author Submissions
How to set up an Organisation Message
Offline Access Application
Configuring Standards
How to add/edit a Section
How to configure an Approval Process
How to update your Organisation logo
How to rename a department or section in Prompt
How to assign Standards, Legislation, Executive Sponsors and Risk Rating
How to Configure Azure AD SSO
How to configure an Organisation
Email Autocomplete
How to set up Risk Rating
How to configure the Drafting and Reviews Process
In-Drafting
In-Drafting Guide
What is In-Drafting?
In-Drafting Overview
Requisition Stage
Drafting Stage
Review Stage
Submission Stage
Approval Process
Document Author Forms
Receiving The Requisition Form
Managing Co-Authors
User Management
How to set up user permissions
How to set up Executive Sponsors
How to change my profile picture
How to Setup Automatic User Provisioning in AzureAD
How to set up an anonymous user
How to Generate a Mobile Token
How to invite reviewers
How to disable a user
How to promote a user to an Admin
Add New User: Email address is already in use
How to reset a users MFA setup
How to set up a new general user
How to remove user permissions
How to set an expiry date for staff user logins
How users access Prompt offsite by generating their own mobile token
How to suspend a user
How to unlock a user
How to set up a user as an approver
How to View User History
How to set User Access Rights
Login Failures
How to change my password
How to set up Multi-Factor Authentication (MFA)
New Client Migration
Migration Target Schema
Migration Data Transformation Example
How to upload data and documents to staging location
Troubleshooting data validation issues
Frequently Asked Questions
Business Continuity Plan/DR - Prompt suggestion
What Footer Tags are available in Prompt?
Prompt Terms and Definitions
Password Reset / Expiry
Incorrect / Missing Font in converted PDF file
Who is Lucas Victoria?
Checking-in a Document - Where does my document go when I check it in?
How to assign my Prompt Admin role to another Admin?
Username - Why doesn't my old Prompt user name work?
Email - Auto-generated email notification signature - I don't want my name on them
Notifications
How many administrators can be added to an account?
Which document types are supported in PROMPT?
The Recommended Browser
Do users need to log into PROMPT with a username and password?
MFA – What happens if I have lost my smartphone or left it at home?
Chrome settings - How to change to enhance Prompt usability?
Is there a cost for PROMPT?
Approving a Document - Why can't I see the document I need to approve in the Home Tab?
What is Multi-Factor Authentication (MFA)?
Why do I get a Change Your Password page when I sign in?
User Permissions - How do I add or change user permissions?
How is Prompt's development work handled?
Prompt Documents Support Hours
What training and support is available for the implementation of PROMPT?
Why can't I edit the Agency Admin account?
Notification that you will be logged out
Document Review Date - Why can't I change the Review Date when checking in a document?
Bulk Move Documents - How do I bulk move documents?
Audit - Full audit does not show full history of document
Working Offsite - Why does anonymous user link go to log-in page
Document ID - Why have my document IDs changed in the new Prompt?
Is PROMPT endorsed by the Department of Health?
Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?
Document Management
How to create fillable PDF forms
How to Reactivate a Disabled/Deleted Document
How to Keep a Document Private
How to Copy a Document Link
Assigning Standards or Legislations
How to change a Document's Location, Document Type or Sponsor
How to Copy a Document
Document Priority Notifications
How to search for a document
How to set an Implementation Date
How document versions work
How to Check-In a document
How to Approve or Reject a Document
How to Check-Out a document
Document Search Settings for Anonymous Users
How to add/edit Document Types
How to access the Document History
How to access the Document Information
How to submit my draft document
Document Processing Failures
How to embed Footer Tags into a document
How to invite Document Co-Authors
How to Request a Document
How to customise my forms
How to insert Hyperlinks into Prompt documents
How to download All Documents
Remove Document Review Requirement
How to set a Document Review window for responses
How to Disable/Archive a Document
How to Link Documents and Create Alerts
How to Create a New Document
How to re-upload a Failed Document
Prompt Implementation
Reports
- All Categories
- Frequently Asked Questions
- Incorrect / Missing Font in converted PDF file
Incorrect / Missing Font in converted PDF file
Updated by Prompt Support
Sometimes the font of the converted PDF file is not the font in the related original Word file. This is most commonly due to the font being a custom font, and not being stored inside the original Word document.
How to Embed a font
To include the font in the word file so the Prompt PDF conversion system can use it, simply update the Word document options.
From within Word, click File, then Options at the bottom of the screen.
In the Word Options dialog, click the Save menu option on the left
In the Save Settings page, scroll down to Preserve fidelity when sharing this document section
Tick the Embed fonts in this file checkbox (also ensure the Do not embed common system fonts is checked to reduce the overall file size)
Click OK to close the options dialog
Save the file, and re-upload to Prompt.
The system will now be able to use the font within the PDF, and convert it correctly.
Licensed Fonts
Like most commercially designed artworks, Fonts are subject to copyright and licensing. Just because you have and can see the font, does not mean you have the right to embed or distribute it. Office applications respect these licenses & copyrights, and will not embed fonts that are not licensed to do so.
To embed, and allow our system to access a licensed font, you must hold a commercial license for the font which allows for access which is not restricted and embeddable. Most font designers allow embedding when you purchase the license, but it is best to check with them.
To tell what level of font and access you have, you can check the license of the font in Windows. You may want to check with your IT and/or marketing teams for more information about the font you are attempting to use.
There are four permissions of font embeddability – installable, editable, print/preview and restricted.
- Installable - Allows fonts to be embedded in the document and installed permanently in the computer.
- Editable - Allows fonts to be embedded in the document but only installs fonts temporarily in the system.
- Print and Preview Only - Allows fonts to be embedded in the document but only installs fonts temporarily in the system for printing purposes.
- Restricted - Font cannot be embedded in a document.
Windows 7 - You can right-click on the font (usually in c:\windows\fonts) and select Properties. Under the details tab will show the permissions.
Windows 10 - Browse to the fonts folder (usually c:\windows\fonts) and change the view to details, and the Font embeddability will be shown