How to suspend a user

Updated 6 months ago by Prompt Support

Permissions Required: Prompt Admin or User Admin

Suspending a user differs from disabling a user, as suspended users are meant to be temporary until reactivation, they are still active in Prompt but lose access temporarily. A disabled user is meant to be final, and all their documents must be reassigned to another user. You can read how to disable a user here.

To suspend a user, go to Admin -> Manage Users, select a user from the list, select Edit.

Under Security Information select Suspend. Select Submit.

The user will now be suspended and will not be able to log into Prompt.

To reactivate a suspended user, go to Admin -> Manage Users, select a user from the list and select Edit.

Under Security Information, select Active.  Select Submit.

The user will be reactivated and will be able to access Prompt normally.


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