Tips and Tricks
How to create, update, use and remove Styles within drafting
How to use the Home Page
Search Tips and Tricks
How to turn on previous searches in Chrome(Autofill)
How to access the Support Portal
How to Export Search Results
How to configure a Submission Process
How to configure a Requisition Process
How to add/edit a Department
How to configure Document Author Submissions
How to set up an Organisation Message
Offline Access Application
How to add/edit a Section
How to configure an Approval Process
How to update your Organisation logo
How to rename a department or section in Prompt
How to assign Standards, Legislation, Executive Sponsors and Risk Rating
How to configure an Organisation
How to set up Risk Rating
How to configure the Drafting and Reviews Process
What is In-Drafting?
Document Author Forms
Receiving The Requisition Form
How to set up user permissions
How to set up Executive Sponsors
How to change my profile picture
How to set up an anonymous user
How to Generate a Mobile Token
How to invite reviewers
How to disable a user
Add New User: Email address is already in use
How to reset a users MFA setup
How to set up a new general user
How to remove user permissions
How to set an expiry date for staff user logins
How users access Prompt offsite by generating their own mobile token
How to suspend a user
How to set up a user as an approver
How to View User History
How to set User Access Rights
Configuring Prompt MFA using Authy Desktop
How to change my password
How to set up Multi-Factor Authentication (MFA)
Frequently Asked Questions
Cross Organisation Search Generic Email
Business Continuity Plan/DR - Prompt suggestion
What footer tags are available in Prompt?
Prompt Terms and Definitions
Password Reset / Expiry
Incorrect / Missing Font in converted PDF file
Who is Lucas Victoria?
Checking-in a Document - Where does my document go when I check it in?
Username - Why doesn't my old Prompt user name work?
Email - Auto-generated email notification signature - I don't want my name on them
Which document types are supported in PROMPT?
Which browser is best to use?
Do users need to log into PROMPT with a username and password?
MFA – What happens if I have lost my smartphone or left it at home?
Chrome settings - How to change to enhance Prompt usability?
Is there a cost for PROMPT?
Approving a Document - Why can't I see the document I need to approve in the Home Tab?
What is Multi-Factor Authentication (MFA)?
User Permissions - How do I add or change user permissions?
How Feature Requests are handled
Hours of support centre
What training and support is available for the implementation of PROMPT?
Agency Admin - Why can't Prompt Admin edit Agency Admin?
Notification that you will be logged out
Document Review Date - Why can't I change the Review Date when checking in a document?
Bulk Move Documents - How do I bulk move documents?
Audit - Full audit does not show full history of document
Working Offsite - Why does anonymous user link go to log-in page
Document ID - Why have my document IDs changed in the new Prompt?
Is PROMPT endorsed by the Department of Health?
Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?
How to create editable PDF forms
How to Reactivate a Disabled/Deleted Document
How to Keep a Document Private
How to Copy a Link
Assigning Standards or Legislations
How to change a Document's Location, Document Type or Sponsor
How to Copy a Document
How to search for a document
How document versions work
How to Check-In a document
How to Approve or Reject a Document
How to Check-Out a document
How to add/edit Document Types
How to access the Document History
How to access the Document Information
How to submit my draft document
Document Processing Failures
How to embed Footer Tags into a document
How to invite Document Co-Authors
How to Request a Document
How to customise my forms
How to insert Hyperlinks into Prompt documents
How to download All Documents
How to set a Document Review window for responses
How to Disable/Archive a Document
How to Link Documents and Create Alerts
How to Create a New Document
How to re-upload a Failed Document
Updated by Prompt Support
We welcome and receive a lot of great feedback about how Prompt is used on a daily basis, and how you, the Prompt User, would like to see improvements. From updated Reports to screen layouts, we love it all!
In addition to this, we also have multiple internal features being developed based on our internal roadmap and plans for the product.
We follow the Agile methodology for our development cycles. This is an iterative process of selecting pieces of work each cycle, and working through to completion and release. The Product Owner decides what is the most important work for the developers to work on each cycle from the Product Backlog and the development team works on those items all the way to release.
So, how are features from end users handled and scheduled?
- The feature is reviewed :-
- If it already exists as a feature in the system, we will provide a link to the feature & support article.
- If it is already on the Product Backlog, as a feature request or roadmap item, we add you to the notification list when it makes the development cycle.
- If it has already been reviewed in the past, and decided against development, we will advise of such and the reason why.
- Document the Feature Request onto our Product Backlog, linking your original ticket details. We then close your ticket with notes as such.
- Feature Tasks are reviewed by the Prompt Product Manager, who selects the work each cycle to be worked on.
- Once the feature has been selected, it is worked by the development team, checked via QA and then released on our standard release cycle.
- You are then notified that your feature has been developed and how to use it.
When will my feature be developed?
Short answer is we don't know - the is no guarantee when, or even if, it will be selected for development. We strive to implement all requests, but there is only so much development time to spread across so many features so is a careful balancing act.
Features are weighed against multiple factors including impact, desirability, a general timing. A feature that is desired by, or assists more, organisations, the more likely it is to be developed over a feature that only affects one or two. A feature that will form a part of a larger piece of work is more likely to be developed at the same time.
One of the ongoing developments inhouse is a publicly visible Roadmap so you can see what features are being developed, and then rate features on the backlog as to how important they would be to you.
Where can I find my previous requests?
All requests can be found in the Support Portal, by clicking Tickets then changing the "Open Tickets" dropdown to "Closed Tickets". Feature Requests will have the words "Feature Request:" at the start of the title, so you can sort by A-Z and find them easily.