Who is Lucas Victoria?

Prompt Support Updated by Prompt Support

You may have noticed in your document history tab lists a user 'Lucas Victoria'.

Please do not be alarmed as Lucas is one of our technicians who proactively checks documents on a regular basis, to ensure the footer tags have updated correctly and the document will download successfully.

After an organisation migrates, some documents may not migrated, and as such we proactively check all documents to ensure the footer information is correct and the download of the documents are seamless. If an issue is discovered, we apply a fix and reprocess the document.

How did we do?

Incorrect / Missing Font in converted PDF file

Checking-in a Document - Where does my document go when I check it in?