What is Multi-Factor Authentication (MFA)?

Prompt Support Updated by Prompt Support

What is Multi-Factor Authentication (MFA)?

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application. MFA is a core component of a strong identity and access management (IDAM) policy. 


Rather than just asking for a username and password, the Prompt MFA requires an additional verification factor, which decreases the likelihood of a successful cyber-attack.


INTERNET What Is Two-Factor Authentication, And Why You Should Use It -  Zuko Tech

Why is MFA Important?

The main benefit of MFA is to enhance your organisation's security by requiring your users (Prompt Admin/Agency Admin/Admin) to identify themselves by more than a username and password. Enforcing the use of an MFA factor means increased confidence your organisation will stay safe from cyber criminals.


How Does MFA work?

MFA works by requiring additional verification information (factors). One of the most common MFA factors users encounter are one-time passwords (OTP). OTPs are those 4-8 digit codes that you often receive via email, SMS or some sort of mobile app. 


The Prompt MFA uses a 6 digit code generated when the user scans a QR code using their smartphone.  The user will only be required to scan the QR code once, they will then access the code on every log-in, using the authentication app on their smartphone. The code is refreshed every one minute.

QR Code Example

How did we do?

Approving a Document - Why can't I see the document I need to approve in the Home Tab?

Why do I get a Change Your Password page when I sign in?