PROMPT Support

How to create, update, use and remove Styles within drafting

How to use the Home Page

Search Tips and Tricks

How to turn on previous searches in Chrome(Autofill)

How to access the Support Portal

How to Export Search Results

How to configure a Submission Process

How to configure a Requisition Process

How to add/edit a Department

How to configure Document Author Submissions

How to set up an Organisation Message

Offline Access Application

How to add/edit a Section

How to configure an Approval Process

How to update your Organisation logo

How to rename a department or section in Prompt

How to assign Standards, Legislation, Executive Sponsors and Risk Rating

How to configure an Organisation

Email Autocomplete

How to set up Risk Rating

How to configure the Drafting and Reviews Process

In-Drafting Guide

What is In-Drafting?

In-Drafting Overview

Requisition Stage

Drafting Stage

Review Stage

Submission Stage

Approval Process

Document Author Forms

Receiving The Requisition Form

Managing Co-Authors

How to set up user permissions

How to set up Executive Sponsors

How to change my profile picture

How to set up an anonymous user

How to Generate a Mobile Token

How to invite reviewers

How to disable a user

How to promote a user to an Admin

Add New User: Email address is already in use

How to reset a users MFA setup

How to set up a new general user

How to remove user permissions

How to set an expiry date for staff user logins

How users access Prompt offsite by generating their own mobile token

How to suspend a user

How to unlock a user

How to set up a user as an approver

How to View User History

How to set User Access Rights

Configuring Prompt MFA using Authy Desktop

How to change my password

How to set up Multi-Factor Authentication (MFA)

Cross Organisation Search Generic Email

Business Continuity Plan/DR - Prompt suggestion

What footer tags are available in Prompt?

Prompt Terms and Definitions

Password Reset / Expiry

Incorrect / Missing Font in converted PDF file

Who is Lucas Victoria?

Checking-in a Document - Where does my document go when I check it in?

Username - Why doesn't my old Prompt user name work?

Email - Auto-generated email notification signature - I don't want my name on them

Notifications

Which document types are supported in PROMPT?

Which browser is best to use?

Do users need to log into PROMPT with a username and password?

MFA – What happens if I have lost my smartphone or left it at home?

Chrome settings - How to change to enhance Prompt usability?

Is there a cost for PROMPT?

Approving a Document - Why can't I see the document I need to approve in the Home Tab?

What is Multi-Factor Authentication (MFA)?

Why do I get a Change Your Password page when I sign in?

User Permissions - How do I add or change user permissions?

How Feature Requests are handled

Hours of support centre

What training and support is available for the implementation of PROMPT?

Agency Admin - Why can't Prompt Admin edit Agency Admin?

Notification that you will be logged out

Document Review Date - Why can't I change the Review Date when checking in a document?

Bulk Move Documents - How do I bulk move documents?

Audit - Full audit does not show full history of document

Working Offsite - Why does anonymous user link go to log-in page

Document ID - Why have my document IDs changed in the new Prompt?

Is PROMPT endorsed by the Department of Health?

Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?

How to create editable PDF forms

How to Reactivate a Disabled/Deleted Document

How to Keep a Document Private

How to Copy a Link

Assigning Standards or Legislations

How to change a Document's Location, Document Type or Sponsor

How to Copy a Document

How to search for a document

How document versions work

How to Check-In a document

How to Approve or Reject a Document

How to Check-Out a document

How to add/edit Document Types

How to access the Document History

How to access the Document Information

How to submit my draft document

Document Processing Failures

How to embed Footer Tags into a document

How to invite Document Co-Authors

How to Request a Document

How to customise my forms

How to insert Hyperlinks into Prompt documents

How to download All Documents

How to set a Document Review window for responses

How to Disable/Archive a Document

How to Link Documents and Create Alerts

How to Create a New Document

How to re-upload a Failed Document

Roles and Permissions

Departments Sections and Document Types

Prompt Implementation Guide

How to run reports

How to send report results to my email

What if I am receiving an error while trying to run a report?

All Categories

Tips and Tricks

General articles on how to get the most out of Prompt

6 articles by 1 author

Organisation Setup

Articles and videos about setting up your organisation and structures in Prompt

15 articles by 2 authors

In-Drafting

In Drafting Resources

11 articles by 3 authors

User Management

Articles and videos related to setting up and maintaining users in Prompt

23 articles by 2 authors

Frequently Asked Questions

List of frequently asked questions we get from all users

33 articles by 2 authors

Document Management

Articles and videos about creating, uploading and managing documents in Prompt

28 articles by 2 authors

Prompt Implementation

How to implement Prompt into your organisation

3 articles by 2 authors

Reports

Articles on using and creating reports

3 articles by 1 author

How can we help?

Top Articles

Offline Access Application

How to search for a document

How to use the Home Page