Tips and Tricks
Working With In-Drafting Styles
Basics Of The Prompt Home Page
How To Search For Documents In Prompt
How to turn on previous searches in Google Chrome (Autofill)
How to access the Support Portal
How to Export Search Results
Smart Art text not formatting correctly after Prompt converts it to PDF
Organisation Setup
How to configure a Submission Process
How to configure a Requisition Process
How to add/edit a Department
How to configure Document Author Submissions
How to set up an Organisation Message
Offline Access Application
Configuring Standards
How to add/edit a Section
How to configure an Approval Process
How to update your Organisation logo
How to rename a department or section in Prompt
How to assign Standards, Legislation, Executive Sponsors and Risk Rating
How to Configure Azure AD SSO
How to configure an Organisation
Email Autocomplete
How to set up Risk Rating
How to configure the Drafting and Reviews Process
In-Drafting
In-Drafting Guide
What is In-Drafting?
In-Drafting Overview
Requisition Stage
Drafting Stage
Review Stage
Submission Stage
Approval Process
Document Author Forms
Receiving The Requisition Form
How to enable Prompt Drafting Plugins
Managing Co-Authors
Where to access Prompt Drafting Plugins
User Management
How to set up user permissions
Prompt Roles and Permissions
How to set up Executive Sponsors
How to change my profile picture
How to Setup Automatic User Provisioning in AzureAD
How to set up an anonymous user
How to assign cross organisational search access to a General User
How to Generate a Mobile Token
How to invite reviewers
How to disable a user
How to promote a user to an Admin
Add New User: Email address is already in use
How to reset a users MFA setup
How to set up a new general user
How to log in with Email Token MFA option
How to remove user permissions
How to set an expiry date for staff user logins
How users access Prompt offsite by generating their own mobile token
How to set up Multi-Factor Authentication (MFA) as Email Token
How to suspend a user
How to unlock a user
How to set up a user as an approver
How to View User History
How to set User Access Rights
Login Failures
How to change my password
How to set up Multi-Factor Authentication (MFA) on Authenticator Application
New Client Migration
Migration Target Schema
Migration Data Transformation Example
How to upload data and documents to staging location
Troubleshooting data validation issues
Frequently Asked Questions
Business Continuity Plan/DR - Prompt suggestion
What Footer Tags are available in Prompt?
How do I search for other organisations documents?
Prompt Terms and Definitions
Password Reset / Expiry
Incorrect / Missing Font in converted PDF file
Who is Lucas Victoria?
Checking-in a Document - Where does my document go when I check it in?
How to assign my Prompt Admin role to another Admin?
Username - Why doesn't my old Prompt user name work?
Email - Auto-generated email notification signature - I don't want my name on them
Notifications
How many administrators can be added to an account?
Which document types are supported in PROMPT?
The Recommended Browser
Do users need to log into PROMPT with a username and password?
Single Sign On Frequently Asked Questions
Chrome settings - How to change to enhance Prompt usability?
Is there a cost for PROMPT?
Approving a Document - Why can't I see the document I need to approve in the Home Tab?
What is Multi-Factor Authentication (MFA)?
Why do I get a Change Your Password page when I sign in?
User Permissions - How do I add or change user permissions?
How is Prompt's development work handled?
Prompt Documents Support Hours
Why can't I edit the Agency Admin account?
Notification that you will be logged out
Document Review Date - Why can't I change the Review Date when checking in a document?
Bulk Move Documents - How do I bulk move documents?
Audit - Full audit does not show full history of document
Working Offsite - Why does anonymous user link go to log-in page
Document ID - Why have my document IDs changed in the new Prompt?
Is PROMPT endorsed by the Department of Health?
Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?
Document Management
How to create fillable PDF forms
How to Reactivate a Disabled/Deleted Document
How to Keep a Document Private
How to Copy a Document Link
Assigning Standards or Legislations
How to change a Document's Location, Document Type or Sponsor
How to Copy a Document
Document Priority Notifications
How to search for a document
How to set an Implementation Date
How document versions work
How to Check-In a document
How to Approve or Reject a Document
How to Check-Out a document
Document Search Settings for Anonymous Users
How to add/edit Document Types
How to access the Document History
How to access the Document Information
How to submit my draft document
Document Processing Failures
How to embed Footer Tags into a document
How to invite Document Co-Authors
How to Request a Document
How to customise my forms
How to insert Hyperlinks into Prompt documents
How to download All Documents
Remove Document Review Requirement
How to set a Document Review window for responses
How to Disable/Archive a Document
How to Link Documents and Create Alerts
How to Create a New Document
How to re-upload a Failed Document
Prompt Implementation
Reports
- All Categories
- Document Management
- How to access the Document Information
How to access the Document Information
Updated by Prompt Support
The Document Information page allows you to see the document metadata, update its document tags (Executive Sponsor, Risk Rating, Standards and Legislation) and to see the Document History.
If you are accessing the Document Information page of a document from other organisations or a document you do not have Document Author permissions, you will not be able to update any information. You will, however, have read-only access.
Review Document Information
- To access the Document Information page you must select the information icon to the right of a Document Name.
- Document information may be accessed on the Home page, Search page, Documents tab and some Reports.
- The Document Information window will open the Document Details tab by default. Here you may:
- Check-In, Check-out or Approve a document if you have the required permissions
- Copy URL - Copy the document URL to share with other users
- Copy Link - Copy the document link to use as a reference in a Word document
- Download the Document
- Update the Document Tags
Update Document Tags
- To update the Executive Sponsor go to Document Details tab, select an Executive Sponsor from the drop-down.
- To update the Risk Rating go to Document Details tab, select a Risk Rating from the drop-down.
- Remember to select Submit to process your document once finishing an update to your tags.
Assign Standards
- To assign a Standard go to the Standard tab, select a Standard from the drop-down and select Assign To A Standard.
- A window will open for you to tag sections of the Standard against your document by selecting the circle button. You may de-select sections by clicking a second time on the circle button. Once finished, select Submit.
- Returning to the Standard tab the list of all currently assigned Standards will display. To add additional Standards select Assign To A Standard.
- Select Edit to return to the Standard sections window to edit currently assigned sections.
- Select Remove to remove a Standard. This will remove the whole Standard and all of its sections from your document.
Assign Legislation
- To assign a Legislation go to Legislation tab and select Assign Legislation.
- A window will open displaying all Legislation categories. Select the plus icon to expand and show all Legislation in a particular category.
- To tag your document, select the radio button next to the chosen Legislation. You may de-select a Legislation by clicking a second time on the radio button.
- Select Submit when finished.
- Returning to the Add Document page a list of all Legislation assigned to your document will be displayed. You may remove or add additional Legislation by selecting Assign Legislation.
View Document History
- To access the document history go to History tab to view a list of all recent activity pertaining to the document.
- If you are accessing information for a document from other organisations you will only see the history and will not be able to make changes to the document.
- In History the Prompt Admins may:
- Generate the Full Audit report to get the complete history of a document
- Disable a Document
- Revert a document to a previous version
- Download any document version, both the original and the converted version