Tips and Tricks
How to create, update, use and remove Styles within drafting
How to use the Home Page
Search Tips and Tricks
How to turn on previous searches in Chrome(Autofill)
How to access the Support Portal
How to Export Search Results
How to configure a Submission Process
How to configure a Requisition Process
How to add/edit a Department
How to configure Document Author Submissions
How to set up an Organisation Message
Offline Access Application
How to add/edit a Section
How to configure an Approval Process
How to update your Organisation logo
How to rename a department or section in Prompt
How to assign Standards, Legislation, Executive Sponsors and Risk Rating
How to configure an Organisation
How to set up Risk Rating
How to configure the Drafting and Reviews Process
What is In-Drafting?
Document Author Forms
Receiving The Requisition Form
How to set up user permissions
How to set up Executive Sponsors
How to change my profile picture
How to set up an anonymous user
How to Generate a Mobile Token
How to invite reviewers
How to disable a user
How to promote a user to an Admin
Add New User: Email address is already in use
How to reset a users MFA setup
How to set up a new general user
How to remove user permissions
How to set an expiry date for staff user logins
How users access Prompt offsite by generating their own mobile token
How to suspend a user
How to unlock a user
How to set up a user as an approver
How to View User History
How to set User Access Rights
Configuring Prompt MFA using Authy Desktop
How to change my password
How to set up Multi-Factor Authentication (MFA)
Frequently Asked Questions
Cross Organisation Search Generic Email
Business Continuity Plan/DR - Prompt suggestion
What footer tags are available in Prompt?
Prompt Terms and Definitions
Password Reset / Expiry
Incorrect / Missing Font in converted PDF file
Who is Lucas Victoria?
Checking-in a Document - Where does my document go when I check it in?
Username - Why doesn't my old Prompt user name work?
Email - Auto-generated email notification signature - I don't want my name on them
Which document types are supported in PROMPT?
Which browser is best to use?
Do users need to log into PROMPT with a username and password?
MFA – What happens if I have lost my smartphone or left it at home?
Chrome settings - How to change to enhance Prompt usability?
Is there a cost for PROMPT?
Approving a Document - Why can't I see the document I need to approve in the Home Tab?
What is Multi-Factor Authentication (MFA)?
Why do I get a Change Your Password page when I sign in?
User Permissions - How do I add or change user permissions?
How Feature Requests are handled
Hours of support centre
What training and support is available for the implementation of PROMPT?
Agency Admin - Why can't Prompt Admin edit Agency Admin?
Notification that you will be logged out
Document Review Date - Why can't I change the Review Date when checking in a document?
Bulk Move Documents - How do I bulk move documents?
Audit - Full audit does not show full history of document
Working Offsite - Why does anonymous user link go to log-in page
Document ID - Why have my document IDs changed in the new Prompt?
Is PROMPT endorsed by the Department of Health?
Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?
How to create editable PDF forms
How to Reactivate a Disabled/Deleted Document
How to Keep a Document Private
How to Copy a Link
Assigning Standards or Legislations
How to change a Document's Location, Document Type or Sponsor
How to Copy a Document
How to search for a document
How document versions work
How to Check-In a document
How to Approve or Reject a Document
How to Check-Out a document
How to add/edit Document Types
How to access the Document History
How to access the Document Information
How to submit my draft document
Document Processing Failures
How to embed Footer Tags into a document
How to invite Document Co-Authors
How to Request a Document
How to customise my forms
How to insert Hyperlinks into Prompt documents
How to download All Documents
How to set a Document Review window for responses
How to Disable/Archive a Document
How to Link Documents and Create Alerts
How to Create a New Document
How to re-upload a Failed Document
Updated by Bridget Mason
Defining clear and relevant Departments, Sections, and Document Types can improve the document search results displayed to the end-user.
Your departments might be based on your organisational structure. For example, an organisation's structure might look like Aged Care, Cardiology, and Information Services. However, departments can be anything that best reflects your organisational structure. When defining your departments, keep in mind that every department will require a section.
Department and Sections however do not need to mirror the organisational structure but they do need to make sense to the general user searching PROMPT and be sustainable over time.
Representing clear departments can improve the search for documents for the end-user.
Each Department requires a Section, sections are the sub levels of your departments. If your department is Information Services, your sections might be, Technology, Telehealth and Clinical Coding. If your Department is Maternity Services, your sections might be, Breastfeeding, Birth Centre and Antenatal. Defining clear and relevant sections for your documents can improve the search for documents for the end user.
A Document Type refers to the family the document belongs to, commonly used types of documents are Policy, Procedures, Standards, Training and Educational, Forms, Templates.
Investigate and identify how many potential documents need to be published on PROMPT.
How Departments display and function in Prompt
Departments will play a key role in how most of your users will search for documents within Prompt.
You can have as many or as few departments as you require. Additional or new departments can be added at any time.
Below is how your departments will display in Prompt for users performing a general search.
How Sections Display and function in Prompt
Sections will help your users refine searches more quickly when searching for a document within Prompt.
Sections will display under departments. A Prompt administrator can add additional sections if needed in the future.
Below is an example of how your sections will display in Prompt for users performing a general search.
How Document Types Display
Document types are used to categorise and organise documents. They help to locate the correct type of document when searching. A document type may have a template that will be used as a starting point when drafting a new document.
Below is an example of how your Document types might display in Prompt for users performing a general search