Frequently Asked Questions

Cross Organisation Search Generic Email

We suggest you give staff individual log-in access to globally search organisations.

Prompt Support
Updated 1 year ago by Prompt Support

Business Continuity Plan/DR - Prompt suggestion

As the Prompt application is developed & hosted natively upon Amazon Web Services, it is always available so long as the internet is accessible.  If needed, a Prompt Administrator is able to access Prompt outside of the organisation and download reports as required.

Prompt Support
Updated 1 year ago by Prompt Support

What footer tags are available in Prompt?

The following tags can be inserted into a document, and PROMPT will automatically replace them on conversion.

Prompt Support
Updated 3 months ago by Prompt Support

Prompt Terms and Definitions

Getting to know some commonly used terms and definitions for features within Prompt Accreditation/standards. Prompt allows you to tag your documents against health care accreditation standards. We ca…

Bridget Mason
Updated 3 months ago by Bridget Mason

Password Reset / Expiry

To activate a new User or reset a password go to Admin > Manage Users > Edit User > Send Reset Token. The Password Reset Token expires after 24 hours.

Prompt Support
Updated 1 year ago by Prompt Support

Incorrect / Missing Font in converted PDF file

Sometimes the font of the converted PDF file is not the font in the related original Word file. This is most commonly due to the font being a custom font.

Prompt Support
Updated 1 year ago by Prompt Support

Who is Lucas Victoria?

Lucas is one of our technicians who proactively checks documents on a regular basis, to ensure the footer tags have updated correctly and the document will download successfully.

Prompt Support
Updated 1 year ago by Prompt Support

Checking-in a Document - Where does my document go when I check it in?

Overview of what happens with documents once checked in.

Prompt Support
Updated 1 year ago by Prompt Support

Username - Why doesn't my old Prompt user name work?

For General users, Prompt requires you to use your full email address and password as your login. For anonymous users, An anonymous user is given a "URL address" to access Prompt, and they do not nee…

Prompt Support
Updated 9 months ago by Prompt Support

Email - Auto-generated email notification signature - I don't want my name on them

The auto-generated email notification has the Prompt Admin role's display name as the signature. If you would prefer this to be generic, change the display name for the Prompt Admin role.

Prompt Support
Updated 1 year ago by Prompt Support

Notifications

Permissions Required : Prompt Admin. Notifications are sent to users of Prompt primarily via Email. On the Notification Screen ( Admin > Notification Settings ) you can adjust the settings of who get…

Prompt Support
Updated 10 months ago by Prompt Support

Which document types are supported in PROMPT?

PROMPT allows you to upload any type of document and complete the review process, however, only Microsoft Office documents and PDF's allow conversation to PDF and implementing Footer Tags.

Prompt Support
Updated 1 year ago by Prompt Support

Which browser is best to use?

While Prompt supports most modern browsers, Google Chrome is required for administration in Prompt. Chrome will give you the best user experience.

Prompt Support
Updated 1 year ago by Prompt Support

Do users need to log into PROMPT with a username and password?

Access levels can be set up to provide specific staff with either general access or administrative privileges.

Prompt Support
Updated 1 year ago by Prompt Support

MFA – What happens if I have lost my smartphone or left it at home?

Be design, losing your device with the MFA codes usually means you need to reset and reconfigure the system to enforce security. If you lose your device, contact your IT team and advise them immediately.

Prompt Support
Updated 1 year ago by Prompt Support

Chrome settings - How to change to enhance Prompt usability?

Chrome settings for enhanced Prompt usability.

Prompt Support
Updated 1 year ago by Prompt Support

Is there a cost for PROMPT?

Yes, the PROMPT software licence agreement is for an initial term of 3 years.

Prompt Support
Updated 1 year ago by Prompt Support

Approving a Document - Why can't I see the document I need to approve in the Home Tab?

When a document is checked in, it will follow the Approval Process set by the organisation at the Section or Department level the document sits in.

Prompt Support
Updated 1 year ago by Prompt Support

What is Multi-Factor Authentication (MFA)?

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource.

Prompt Support
Updated 1 year ago by Prompt Support

User Permissions - How do I add or change user permissions?

Details on how to add or update user permissions.

Prompt Support
Updated 11 months ago by Prompt Support

How Feature Requests are handled

Feature Requests. We welcome and receive a lot of great feedback about how Prompt is used on a daily basis, and how you, the Prompt User, would like to see improvements. From updated Reports to scree…

Prompt Support
Updated 1 year ago by Prompt Support

Hours of support centre

Support centre is available Mon-Fri, 8:30am to 5:00pm AEST.

Prompt Support
Updated 1 year ago by Prompt Support

What training and support is available for the implementation of PROMPT?

Once you have decided to take up PROMPT, your primary administrator will participate in administrator training.

Prompt Support
Updated 1 year ago by Prompt Support

Agency Admin - Why can't Prompt Admin edit Agency Admin?

Agency Admin is a workaround we are using to give more than one user full administration rights in Prompt.

Prompt Support
Updated 1 year ago by Prompt Support

Notification that you will be logged out

How to enable notifications. Your desktop notifications will need to be enabled in order for browser notifications to work. If you need assistance enabling your desktop notifications, we would encour…

Prompt Support
Updated 5 months ago by Prompt Support

Document Review Date - Why can't I change the Review Date when checking in a document?

To change the Review Date when checking in a document, the document must first have been checked out with Review selected as the reason.

Prompt Support
Updated 1 year ago by Prompt Support

Bulk Move Documents - How do I bulk move documents?

The Bulk Move tab allows you to move all documents from one section to another or change all document types to another.

Prompt Support
Updated 6 months ago by Prompt Support

Audit - Full audit does not show full history of document

The full history of the document is available in the History tab in the document information.

Prompt Support
Updated 1 year ago by Prompt Support

Working Offsite - Why does anonymous user link go to log-in page

The Anonymous User URL is IP driven therefore if you are working offsite, the anonymous user will need to be logged in remotely to your organisation.

Prompt Support
Updated 3 months ago by Prompt Support

Document ID - Why have my document IDs changed in the new Prompt?

Legacy Prompt assigned document IDs according to an organisations prefix and number of documents. Prompt v3 enforces unique document numbers for all documents across the system.

Prompt Support
Updated 1 year ago by Prompt Support

Is PROMPT endorsed by the Department of Health?

The Health Department invited a solution that would help smaller hospitals obtain and maintain clinical guidelines and that would ensure that these were readily available, up to date and consistent with those in larger institutions.

Prompt Support
Updated 1 year ago by Prompt Support

Log-in Screen - Why do I get the log-in screen when I click on the anonymous user link?

If there is any issue with logging in as the Organisation Anonymous user, you will be presented with the standard login screen.

Prompt Support
Updated 1 year ago by Prompt Support

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