MFA – What happens if I have lost my smartphone or left it at home?

Updated 6 months ago by Prompt Support

Be design, losing your device with the MFA codes usually means you need to reset and reconfigure the system to enforce security. If you lose your device, contact your IT team and advise them immediately. 

1.  Using another phone, tablet or a PC, open & log into your authenticator app (e.g. Authy) with your credentials and obtain the code

2.  Contact your Prompt Administrator or Prompt Support to reset MFA for you, to enable you to use another device to set up MFA

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