You may have noticed in your document history tab the following line appears:





Please do not be alarmed as Lucas is one of our technicians who proactively checks documents on a daily basis, to ensure the footer tags have updated correctly and the document will download successfully.

After an organisation migrates, we have found a couple of known issues hence proactively check all documents to ensure the footer information is correct and the download of the documents are seamless. Lucas simply applies the fix and reprocesses the document.